Celestial Devotion - Celestial Sound

The Celestial Devotion

Our devotion

At Celestial Sound, we’re devoted to ensuring our instruments and their owners, are well looked after for life. You’ll become part of the family, so we are always looking for ways that we can look after you as a way of saying “thank you for supporting us”.

You can expect:

Heavily discounted (up to 60% off) retunes and servicing for your instrument as part of our VIP Service program. This includes exclusive opportunities for mobile retunes at various events.
Priority waiting times as part of our VIP Service program, wait times often less than half that of a regular retune.
For custom instruments you have the option to trade in your instrument for a new one as part of the trade in program. We will refurbish and sell your old instrument as second hand to then discount your new one the amount of the second hand sale price, less a $150 refurbishing, admin and advertising fee.
Exclusive opportunities to attend events we are hosting, including exclusive discounts to some of these events.
Discount on every custom instrument you purchase after your first as part of the Returning Family program.

* Warranty valid for the life of the Custom instrument. Light Series instruments are covered by a 12 month warranty. Natural wear and damage from misuse are not covered. It is at the discretion of Celestial Sound what will be covered based on an assessment.

** Conditions apply. Subject to the current condition of the instrument, the original scale and layout. Not available for all models.

*** VIP Service is a program designed to offer ongoing support to Celestial Sound customers. Customers can enjoy up to 60% discounts on services and repairs, some minor retunes are even for free, whilst wait times on services are not affected by the waiting list.

We are very proud and confident in our instruments, so much so that we are willing to offer a lifetime warranty on materials and craftsmanship for all our Custom instruments. Our Light Series instruments are covered for the first 12 months of their life by this same warranty. It is essential to register your instrument via the link below in order to activate your warranty.
The warranty includes but is not limited to things like stability in the notes, the glue holding the shells together and the port plug that comes with some instruments.

This does not include things like the general tuning of the notes, rust developing or any other kind of aesthetic change as the instrument ages, as well as some others. The warranty may be void if the instrument is misused, if mallets or sticks are used, if a non-approved cleaning or oiling product is used or if unauthorised tuning or repairs are carried out.
Celestial Sound reserves the right to assess the validity of the warranty.

If you’re having any issues at all, please don’t hesitate to contact us via email as we’d love to help get you back up and playing.

Initial Deposit for Custom waiting list sign-up:

We do not offer refunds for this initial deposit, however, your spot on the list is fully transferrable. That means you may sell or gift your spot on the waiting list to someone else at any stage. You may also temporarily delay your spot on the waiting list for an indefinite period of time.

Refunds and Returns

Once your instrument has begun its birth, we cannot offer any refund, exchange or change to the order. The instrument will continue its birthing process until it is complete. At this stage if you’d still like to cancel your order, we will go ahead and offer the instrument up for Flash Sale and your initial deposit will be used to cover the admin and advertising fees for this sale.

We are unable to offer returns for an instrument once it is received as it is no longer brand new and cannot be sold so. Instead we have developed the Trade In program, whereby you may request us to sell it second hand on your behalf and build you another instrument. We can then refund you the sale price less a $150 refurbishing, admin and advertising fee.

Servicing

We are here to provide ongoing support for our Handpan Family so you can contact us any time to organise a retune or repair. Retunes start from $50 and may increase depending on the instrument and its needs, however this will invariably be discounted from the full price as part of the VIP Service promise, no matter what work is required. We often recommend you get your instrument retuned every 1 to 2 years, or whenever you hear the quality of the sound has changed. To book in for a retune, please contact us and we can find a solution together.